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Frequently Asked Questions
Any question please drop us a message at [email protected]
General Question
Where are the products shipped from?
All orders are produced, undergo quality checks, securely packaged, and dispatched in Brisbane, ensuring reliable local canvas prints delivery with high-quality standards and swift service.
How are artworks typically hung? Do I need to buy picture hanging hooks?
Our frames come in two styles, depending on the size:
• Small frames feature a supporting wooden stand that allows them to sit upright on a desk. They also include a groove on the back, so they can be easily hung on any wall nail.
• Larger frames (A3 and above) come with a patented wall hanging kit, including a uniquely designed hook, wall anchor, nails, and a level. Making it simple to mount your wall art securely and straight.
What sizes of wall art do you offer?
We offer a wide range of wall art options, from sizes as small as A5 and 4x6 inches to oversized canvas prints up to 140x180cm. Our services also include full customisation to meet your specific needs. For bespoke requests or further assistance, please contact us and our team will be happy to help.
How long will it take to receive my order after placing it?
For Australian local orders, delivery typically takes 3-7 business days. Custom products require an additional 2-3 days for production. If you need to know the exact arrival time in advance, please contact us for more information.
Can you assist me in selecting wall art that complements my home decor style?
Absolutely! Our professional designers, who boast over 20 years of experience, can offer you free professional art consultation and personalised wall art recommendations for your home.
Product & Material
Are your products environmentally friendly?
Our packaging is crafted from sustainable materials, aiming to minimise the use of single-use plastics. The design of our magnetic frames allows customers to effortlessly update their artwork without the need to replace the entire frame, thereby reducing waste. Even though our magnetic printing process is more advanced and comes with higher production costs, we still offer discounted prices on this category to actively encourage customers to choose a more eco-friendly and sustainable lifestyle.
What are the differences between the textured art and art prints in your VeeArt collection?
Textured Art is meticulously hand-painted by artists, creating a unique texture and depth through layered brushstrokes and paint, offering a truly artistic atmosphere.
Art Prints utilise professional gallery-grade printing technology, ensuring clear images and vibrant colours. These prints are versatile for framing, making them ideal for most home environments, while also being more budget-friendly.
What distinguishes your picture frames from those offered by IKEA as an alternative?
We've innovated and iterated both the quality and functionality of our frames. Recognising the value for money that IKEA frames offer, we have dedicated nearly three years to product development, aiming to create differentiated options that provide customers with more valuable choices in terms of the best frames and high-quality at affordable prices:
1. Material and Quality: Unlike the mass-produced frames from IKEA, we use superior grade solid wood and museum-quality mounting materials. This ensures that the artwork remains undistorted, fade-resistant, moisture-proof, and insect-resistant over time. Our frames are built to last a lifetime, making them an elegant choice for gifting or personal keepsake.
2. Innovation and Functionality: We have independently developed and continuously optimised our magnetic frames, which have become a bestseller. These frames can be paired with our iron-infused paper, allowing you to effortlessly change the artwork, offering more flexibility and being environmentally friendly.
3. Service and Extension: For customers who already own IKEA frames, we offer professional photo printing services. With us, you can enjoy high-quality printing output while getting the best value pricing compared to the same level of print quality.
Is the color of the wall art I receive the same as what I see online?
We are committed to capturing images in their true colours to closely match the original artwork. However, due to variations in display devices and ambient lighting, there may be slight differences in colour. This is normal and not an attempt to artificially enhance the artwork. You can trust in the quality of our museum-grade fine art prints and accurate colour printing to deliver exceptional results.
Do you offer a wall art hanging service in Australia?
Currently, we do not offer professional art installation services. However, we strive to recommend reliable local professionals or service providers who can assist you with gallery-style wall mounting. In the future, we plan to include installation services as part of our value-added offerings.
How to Choose the Right Picture Frame Size and Dimensions?
Choosing the right size is crucial for home styling. We’ve created a complete guide covering A-Series, Square S-Series, and photo dimensions. [Click here to view the VeeArt Size & Dimension Guide].
Order & Payment
Can I modify the delivery address or cancel my wall art order?
Yes, you may request to update your shipping address or cancel your wall art order, but please contact us as soon as possible. Ideally, requests should be made within 24 hours of placing the order by emailing us at [email protected]. We’ll do our best to assist with an easy order cancellation or address update, but if your order has already entered production or shipping, changes may not always be possible.
What types of payment services do you accept? Do you store credit card information?
We prioritise secure payment methods, offering a variety of options without storing any credit card information. All transactions are processed through trusted third-party payment tools, ensuring a safe and reliable experience. We support a wide range of payment methods, including Google Pay, Apple Pay, major credit cards, PayPal, and bank transfers, making your payment process convenient and secure.
Shipping & Delivery
Do you offer free shipping?
Orders over $99 qualify for free shipping, with additional charges possible for remote areas. You can find full shipping details in the description section of each product page.
Which courier companies do you partner with?
We collaborate with reputable local and international courier services to ensure reliable wall art shipping across Australia. Domestically, we primarily utilize Australia Post, CouriersPlease, and Aramex for our logistics needs. For larger items, we may also select the services of Toll or Allied Express. For international orders, we select carriers such as DHL or FedEx based on the destination.
Do you offer express shipping?
Yes but additional charges may apply. For precise details on any potential fees, please reach out to us via email at [email protected] or visit our contact us page.
Do you offer international shipping?
Some of our smaller products are available for international shipping, while larger items currently cannot be shipped worldwide.
Can I track my order delivery?
All orders from VeeArt come with full shipping tracking capabilities. Once your wall art delivery has been dispatched, we will send you a tracking number via email, allowing you to check the shipping status at any time. If you encounter any issues with tracking, please feel free to reach out to us, and we'll be happy to assist you.
How is the artwork packaged? Can I send it directly as a gift?
We use professional protective packaging to ensure every artwork arrives safely. Each piece is wrapped in moisture-resistant protective film and placed in sturdy custom cardboard boxes, with reinforced corners for fragile frames and large artworks. While we don’t offer additional gift wrapping, all orders are packed neatly with VeeArt’s classic black-and-white branded tape, and no pricing information is included inside or outside the package. This makes it easy to send your artwork directly to family or friends as a thoughtful gift.
Wholesale & Business
Can I place a bulk wall art order or purchase wholesale?
We're delighted to offer bulk purchase options, commercial partnerships in Australia. Please feel free to get in touch with us via email at [email protected] or through our contact us page.