Privacy Policy

This Privacy Policy explains how we use the information we collect about you through your use of the VeeArt website (the “Website”) or when you place an order with us, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

You can visit the Website without disclosing any personally identifiable information about yourself.

By using this Website or submitting information to us through or in connection with this Website, you signify your consent to our collection, use, and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, you must not use this Website or submit information to us through or in connection with this Website

1 THE INFORMATION WE COLLECT AND HOW WE USE IT

We will use, store or otherwise process any personal information that relates to and identifies you, including but not limited to your name, postal address, e-mail address, telephone number, credit or debit card number and expiry date, and any other information collected on registration, on placing an order and through surveys to the extent reasonably necessary to provide the services that are available through our Website to you by us.

We process this information for the purpose of:

  • Dealing with your inquiries and requests
  • Providing and personalizing our services; compiling your profile
  • Processing your payment
  • Crime prevention and prosecution of offenders
  • Maintaining information as a reference tool or general resource
  • Fulfilling orders placed through the Website

We also gather this information and statistics for the purposes of monitoring Website usage and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify you.

If you choose to post messages in our forum or other message areas, we will collect the information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

2 INFORMATION SECURITY

Your user admin area is protected by your user’s name and password, which you should never divulge to anyone else.

Please be aware that communications over the Internet, such as emails/web mails are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any unauthorized access or loss of personal information that is beyond our control.

We believe that we have appropriate policies, rules, and technical measures to protect the personal data that we have under our control (having regard to the type and amount of that data) from unauthorized access, improper use or disclosure, unauthorized modification, unlawful destruction, or accidental loss.

All of our employees and data processors that have access to, and are associated with, the processing of your personal information is obliged to respect the confidentiality of our visitors’ information.

We ensure that your information will not be disclosed to government institutions or authorities except if required by law or when requested to by regulatory bodies or law enforcement organizations.

3 TO WHOM WILL YOUR INFORMATION BE DISCLOSED?

Your information may, for the purposes set out in this Privacy Policy, be disclosed for processing to:

  • Our employees
  • Our affiliates
  • Our group companies and their employees
  • Successors in title to our business
  • Third-party consultants, contractors, or other service providers who may access your personal information when providing services (including but not limited to IT support services) to us
  • Government bodies and law enforcement agencies and in response to other legal and regulatory requests
  • Auditors or contractors or other advisers auditing, assisting with, or advising on any of our business purposes,
  • In any jurisdiction where we operate

4 YOUR RIGHTS IN RELATION TO YOUR INFORMATION

You can write to us at any time to obtain a copy of your information and to have any inaccuracies corrected. Where appropriate, you may have your personal information erased, rectified, amended, or completed. Please write to 7/89 Priestdale Road, Eight Mail Plains QLD, or email us at [email protected]

Please quote your name and address. We should be grateful if you would also provide brief details of the information of which you would like a copy or which you would like to be corrected (this helps us to more readily locate your data).

5 COOKIES

Pieces of information transferred to your computer’s hard disk from a website are known as cookies. They allow our website to store information about your browsing patterns, making the Website more useful to you. Many major sites use cookies: in fact, they are commonly used throughout the Internet to offer personalized services. Most browsers are automatically set to accept cookies. Each time you use our website, the cookie is accessed. This way, we can track the features you use and the pages and content that you view on the Website to help personalize your experience. If you choose, the use of a cookie also lets you automatically log in to the Website so that you do not have to re-enter your email and/or password each time you visit.

You may disable cookie support on your browser but be aware that by doing so, you will lose certain features that require a cookie to work properly. We may use the information collected by the cookie to provide us with various statistics without identifying any individual.

Please contact us at [email protected] if you require information about disabling any cookies on the Website.

6 YOUR CONSENT

You will be able to navigate the VeeArt website without putting in any personal data.

If you are required to enter personal data for orders, samples, or inquiries you will be asked for your consent to allow us to process your data or add you to our mailing list.

We may contact existing customers with marketing and promotional news via e-mail as we believe you will have a legitimate interest in the information being sent.

If you no longer want to receive an email from VeeArt, please use the unsubscribe option at any time on the email or contact [email protected]

If you would like to amend or delete any personal information held about you from VeeArt records please contact [email protected]

By submitting any personal information (including, without limitation, your payment details) to us you consent to the use of information as set out in this policy. We reserve the right to amend or modify this Privacy Policy and if we do so we will post the changes online. It is your responsibility to check the Privacy Policy every time you submit information to us or place an order. The use will signify that you agree to any such changes.

If the processing purposes change, then we will contact you as soon as practicable and seek your consent where such notification relates to a new additional purpose for processing.

Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside Australia. Countries outside of Australia may not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try and protect the security of your information.

7 USES OF YOUR PERSONAL INFORMATION SUBMITTED TO OTHER WEBSITES

We are not responsible for the privacy policies and practices of other websites even if you accessed the third-party website using links from our website.

We recommend that you check the policy of each website you visit and contact the owner or operator of such a website if you have concerns or questions.

9 FURTHER INFORMATION

For further information from us on data protection and privacy or any requests concerning your personal information please write to 7/89 Priestdale road, Eight Mile Plains, or email us at [email protected]

10 CUSTOMER PAYMENT DETAILS (CARD PAYMENTS)

All customer information obtained by VeeArt will be treated as confidential unless permission to disclose it is obtained from the customer.

Customer payment card details taken over the phone will be recorded on a ‘Credit Card Payment’ slip and passed to accounts. Once the payment has been processed the customer’s card details will be destroyed in the secure waste disposal cabinets.

Customers paying by card on the VeeArt website use Woocommerce payments as a secure payment method. VeeArt will not have access to the card details of payments made via Sage Pay.

For the prevention of fraud, VeeArt will only be able to make card refunds to the payment card that the original payment was taken from.